At Karvior, we value customer satisfaction and want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, please review our return and refund guidelines below.
You may request a return if:
The item delivered is damaged, defective, or incorrect.
You notify us within 7 days of delivery.
The product is unused, unworn, and in its original packaging (including box, manuals, and warranty card, if provided).
For hygiene and quality reasons, the following items cannot be returned:
Customized or engraved watches.
Discounted or clearance sale items.
Products damaged due to misuse, negligence, or normal wear and tear.
Contact our customer service team via email or phone within 7 days of receiving your order.
Provide your order number, product details, and the reason for return.
Our team will guide you through the return procedure.
Ship the product back to our address (shipping costs for returns may apply, unless the product was damaged or incorrect).
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days via your original payment method.
If you paid by Cash on Delivery (COD), we will issue a bank transfer or store credit.
If the product is available in stock, we may offer a replacement instead of a refund.
Exchanges are only possible for the same product or a product of equal value.
If you have any questions about our Return & Refund Policy, please contact us:
Karvior
Gujranwala, Pakistan
Email: [Your email address]
Phone: [Your phone number]
